Futures for Shared Lives

Complaints Procedure

Futures for Shared Lives endeavours at all times to promote positive communication and partnership between all those involved in care.

If you would like to learn more call: 01622 760600

Complaints Procedure

Futures for Shared Lives hopes that any concerns and representations can be expressed easily, with confidence and in the expectation that they can be responded to quickly and informally.


Our primary aim is to listen to and attempt to resolve problems and difficulties between ourselves in an atmosphere of mutual care and respect.


A complaint may be generally defined as “an expression of dissatisfaction or disquiet about the actions, decisions or apparent failings of the organisation which requires a response”.


The following principles guide the Complaints Procedure:

  • Complaints and representations are welcomed as an important part of improving our service and ensuring quality.
  • There is a commitment to making changes to our services where a complaint or representation shows a need for change.
  • ​We are committed to ensuring that our complaints system is accessible and available to everyone.
  • Establishing what the complaint is, together with the desired outcome at an early stage, can lead to a better resolution for all involved.
  • ​We are committed to responding to complaints speedily and, wherever possible, to achieve an outcome that is agreeable to the complainant.
  • ​We aim to achieve the easiest, least stressful way to involve the complainant in the complaints process.

Who Can Make a Complaint or Representation

Anyone who has come into contact with our organisation including but not exclusively, shared lives carers, social workers, local authorities, health, staff and independent workers. 


Where a complaint is received from a representative acting on behalf of an adult in care, the organisation will, if appropriate, confirm where possible that the person is happy and that the complaint submitted reflects their views.

 It is particularly important to safeguard adults with care and support needs."

Learn More About Shared Lives

We believe any transition into adult services should be a smooth and seamless service wherever possible. We offer both training and financial support to families or individuals who offer an adult placement within their own homes.


If you would like to learn more or think you could offer a home to a young person or adult in need, we'd love to hear from you.

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